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Faith Guitars Warranty

Faith Guitars
European Limited Warranty Terms & Conditions

  • Barnes & Mullins Ltd, United Kingdom ("FAITH GUITARS") grants you the following limited warranty ("Limited Warranty") for guitars of the brand "Faith Guitars", provided that (i) you are the first end-user owner of the product and have the original proof of purchase, (ii) you are resident in the United Kingdom, the European Union, Switzerland or Norway, and (ii) you have purchased the product from an authorised Faith Guitars dealer. A list of current authorised dealers is available at www.faithguitars.com/dealers .

If you register your guitar within 28 days of purchase at www.faithguitars.com/register your 2 year Limited Warranty is automatically increased to a 5 Year Warranty in regard to Instruments only. All exclusions and conditions continue to apply.

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Outside of the United Kingdom, countries of the European Union, Switzerland or Norway, your warranty will be determined by the distribution partner or agent within that country. Your first point of contact should always be the retailer from which you purchased your guitar. 

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 Limited warranty for instruments. 

  • FAITH warrants solely to you, but not to any subsequent owner, that all Faith Guitars instruments ("Instruments") remain free from defects in materials and workmanship under normal use for 2 Years (24 months) from the date of your purchase. This warranty period is increased to 5 Years from the date of your purchase, if the instrument is registered at www.faithguitars.com/register within 28 days of purchase. 
  • FAITH warrants solely to you, but not to any subsequent owner, that authorised electronic components fitted as standard to Faith Guitars instruments – such as Preamps, Pickups and Microphones remain free from defects in materials and workmanship under normal use for 1 Year (12 months) from the date of your purchase. No extention on this period of cover is available. 
  • If you make a valid claim under this Limited Warranty, FAITH will at its choice either repair the defective product or replace its defective parts without charge to you for either parts or labour. For such repair or replacement ("Warranty Repair"), FAITH may utilize the materials and parts then in use rather than the original materials and parts used for production of the product.
  • FAITH may choose to have the Warranty Repair carried out on its behalf by an authorised Faith Guitars dealer or National Distributor.

 

Limitations.

  • The obligations of FAITH under this Limited Warranty are limited to repair or replacement of parts of the product found to be defective. In no event shall FAITH be liable under this Limited Warranty for any indirect, incidental or consequential damages, including but not limited to time, wages or lost profits, of any nature or kind or for damages to or loss of property.

 

Exclusions. This Limited Warranty does not apply:

  1. to deviations solely involving subjective personal likes or judgments, in particular on tone, material, grain characteristics or colours of wood, and finishing;
  2. to setups, adjustments, routine maintenance of any kind, strings, and batteries;
  3. to secondhand / pre-owned instruments in any form. 
  4. to normal wear and tear of the Instrument or its parts (including but not limited to normal wear and tear or breakage of frets, nuts, the saddle, controls, switches, jacks, plated surfaces, tuning machines or pickguards), to normal wear and tear of the case or gig bag (including but not limited to handles, zippers, latches, case and bag hardware and finish), or to normal wear and tear of any other product or its parts;
  5. to defects, damage or deterioration that are part of normal usage or that are caused by accidents, misuse, neglect, abuse, improper maintenance or improper storage (including but not limited to exposure to extremes of temperature or humidity, extreme change of temperature, exposure to sunlight, moisture, body salts and acids), or by the use of accessories (including but not limited to, damage from use of guitar straps, guitar stands, or guitar hangers), or to signs of aging;
  6. to defects or damage to an instrument that has had work performed on it by or has otherwise been repaired or modified by any person other than a FAITH certified technician at an authorised FAITH service centre;
  7. to defects asserted by any purchaser who did not purchase the product from an authorised FAITH dealer;
  8. to any Instrument on which the serial number has been removed or altered or tampered with in any fashion.
  9. Faith Guitars reserves the right to modify, refine, or improve its instruments, parts, and pickup systems, including make mechanical and electrical refinements and substituting wood species, without any responsibility to modify, exchange, replace or repair any previously purchased product or parts thereof to meet prior specifications.

 

Claim Procedures.

  • To make a claim under this Limited Warranty, you must first contact the retailer from which you purchased the instrument . The retailer from which you purchased the instrument has the contract of sale with you and is therefore obliged to help address any legitimate warranty claim. Where the original retailer is no longer available, you may contact another authorised Faith Guitars dealer, or the national distributor in your territory. You can find your national distributor here www.faithguitars.com/dealers/international-distributors .
  • Returns of your guitar will be initiated and administered by the retailer from which the instrument was purchased. The retailer will in turn liaise with Faith Guitars from this point onward.
  • To return your guitar through the original retailer, firstly please pay attention to the ‘Exclusions’ section above, then please provide (a) evidence confirming the original purchase by you (such as a copy of the sales invoice or receipt); and (b) a brief description of the nature of the asserted defect and photographic or other documentary evidence.
  • If your guitar requires return to us outside of an agreement with the original retailer, you would be liable for the cost of shipping the guitar to us safely and ensuring appropriate insurance in in place. 
  • If your claim is valid, the product will be returned to the retailer that initiated the warranty claim on your behalf. In the event it is determined that an asserted defect is not covered by or is excluded from this Limited Warranty, you will be contacted with an estimate of repairs. If you do not give approval for the cost of the repair, then the product will be returned to you without repair or replacement; any costs for shipping, permits and insurance are to be paid by you.
  • This Limited warranty is the only warranty that Faith Guitars offers and is under no obligation to offer any other at any time.

 

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This Limited Warranty is not transferable. It is only applicable to the original purchaser. 

Your statutory rights.
Consumers subject to British Law and / or the EU Consumer Rights Directive, have legal rights under applicable national legislation governing the sale of consumer goods (including, without limitation, in the event that a product is defective or otherwise not in conformity with the contract for sale). This warranty does not affect your legal rights under such legislation, which exist independently of what this warranty covers and of whether you choose to claim under this warranty. 

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